Running the firm.
Running the firm with AI in it is a management question, covering budgets, training, policy, staff who are already using free tools, and the measures that tell you whether adoption is working. These pieces are written for the partners who run a firm and have to decide, rather than for the technologists.
Back to all insights, or start with the complete guide to AI for law firms.
Articles
AI and entry-level legal work in the new jobs plan
The government’s new jobs plan says AI is reshaping entry-level work, and asks firms to rethink how they train and supervise their juniors.
Clients using AI chatbots to check your advice
Four in ten adults would consider asking a chatbot before a solicitor, and JUSTICE found some clients already using one to check the work of their own solicitor.
Who owns AI governance in your firm?
Almost one in five legal teams cannot name anyone who owns AI governance, a LexisNexis survey finds. How a small firm names an owner and makes the role work.
AI-assisted complaints, and how your firm should reply
The Legal Ombudsman found signs of AI in half the complaint files it reviewed. How to answer a long, legalistic letter a chatbot wrote for your client.
AI adoption is near universal, but fees have not moved
Only one firm in twenty now uses no AI, NatWest finds, yet profit per partner rose two per cent. Why the fee has not caught up and what to change.
What law firm AI budgets now say about profit
Four in five SME firms have committed funds to AI, and the same Crowe survey finds them chasing profit and cash over turnover. What to measure.
AI dependence and what juniors stop learning
A LexisNexis survey of 543 UK legal professionals finds one in ten dependent on AI, and three quarters fearing juniors will never build judgement.
What your document filing does to AI answers
A benchmark ran the same AI agent over the same files with and without structured context. What it says about your filing, and where to start.
AI-native law firms and what they change
Fifty-eight regulated practices now describe themselves as built around AI, and a technology divorce service has applied to the SRA for family work and conveyancing.
What an AI review finds in a twelve-partner firm
A twelve-partner firm built on paper, the three things a review turns up and the arithmetic behind the business case, with every assumption open to challenge.
AI and your firm's sustainability claims
Environmental reporting at most firms counts travel and paper while AI runs all day. Naming the omission is the easy part, fixing it takes a supplier question and an owner.
Measuring AI adoption in your law firm
Switch-on numbers flatter every rollout. Whether the work itself changed is a different question, and a ninety-day count answers it.
AI and your firm's professional indemnity cover
Your PI insurer now asks how the firm governs AI. What underwriters want to see at renewal, and the cover risk of leaving AI unmanaged.
When your AI can send email in the firm's name
AI assistants can now send email, book meetings and file documents in your practice systems. Write access is a decision, not an upgrade.
What clients now expect AI to do to your fees
New Deloitte research finds most in-house counsel want lower bills from their firms' use of AI, and expect the hourly rate to give way to fixed and value based pricing.
When your AI assistant works while you sleep
AI assistants now run on their own, in the background and from a phone. For a firm that raises fresh questions about confidentiality, supervision and control.
Writing an AI use policy your team will follow
A short, plain policy is the difference between staff guessing and staff knowing. Here is what a workable AI policy for a small firm contains.
Training your team to use AI responsibly
A tool is only as safe as the people using it. Short, practical training is what turns a policy on paper into habit.
Professional indemnity and AI, what insurers expect
Your insurer has a view on how you use AI, even if they have not said so yet. It is worth getting ahead of the question.
Keeping clients informed when you use AI
Clients are entitled to know how their matter is handled. Where AI plays a part, a little candour protects the relationship and the retainer.
Supervising staff who use AI
The duty to supervise does not pause because a junior used a tool. If anything, AI makes good supervision matter more.
Building your firm's AI roadmap for the year ahead
Adopting AI well is a sequence, not a single decision. A simple roadmap keeps the firm moving without overreaching.
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