When you get in touch we reply within one working day and arrange a short call to understand your firm and the question in front of it. There is no charge for that conversation and no obligation to go further.
We then confirm the scope and a fixed fee in writing before any work starts, so you know the cost and the deliverable from the outset. Travel, where it applies, is charged at cost and agreed in advance.
You receive a written deliverable and a debrief, set out in plain terms your team can act on. What we recommend is yours to keep, whether or not you instruct us again, and every recommendation leaves a clear trail you can show a regulator, a client or an insurer.